During my tenure at a long-term care facility, I encountered a resident who was refusing to take their medication, which was critical for their health. I approached the situation by first understanding their concerns through active listening. I then collaborated with the medical team to explain the importance of the medication in a way that was relatable to the resident. We adjusted the medication schedule to fit their daily routine, which increased compliance and improved their health outcomes.

I prioritize tasks based on the urgency and severity of the patients' conditions. Using a color-coded system on my chart, I categorize tasks into immediate, high, medium, and low priority. This method ensures that critical needs are addressed first, such as administering medication on time or responding to a patient in distress. Regularly updating and reviewing the chart helps me stay organized and efficient in managing patient care.

I strictly adhere to HIPAA guidelines by limiting the discussion of patient information to authorized personnel only. I use secure methods for documenting and sharing patient data, such as encrypted emails and password-protected electronic health records. Additionally, I conduct regular self-audits to ensure that all patient interactions and documentation are compliant with HIPAA regulations, thereby safeguarding patient confidentiality.

I manage stress by practicing deep breathing exercises and mindfulness techniques, which help me stay calm and focused. I also prioritize self-care, ensuring I have adequate rest and nutrition to maintain my physical and mental health. During high-pressure situations, I rely on my training and experience to break down tasks into manageable steps, which helps me maintain composure and make effective decisions.

I have extensive experience with various EHR systems, including Epic and Cerner. I am proficient in entering patient data, scheduling appointments, and generating reports. I also understand the importance of accuracy and timely entry of information to ensure the best patient care and to support the medical team's decision-making process. My experience with EHR systems has equipped me with the skills necessary to efficiently manage patient records and support clinical workflows.