In my previous role, I encountered a patient with complex chronic conditions who was frequently readmitted. I coordinated with a multidisciplinary team to develop a comprehensive care plan, focusing on patient education and support. By regularly reviewing the plan and adjusting it based on the patient's feedback and health status, we significantly reduced hospital readmissions and improved the patient's quality of life.

I prioritize tasks based on the urgency and complexity of each patient's needs. Using a digital care management platform, I track patient data and set alerts for critical tasks. This helps me ensure that high-risk patients receive immediate attention while routine tasks are scheduled efficiently. Regular team meetings also help in aligning priorities and delegating tasks effectively.

Effective communication involves active listening, clear explanations, and empathy. I ensure that I understand the patient's concerns by asking open-ended questions and validating their feelings. Using plain language, I explain medical terms and treatment plans, and encourage questions. For families, I provide regular updates and involve them in care decisions, fostering a collaborative approach to patient care.

I regularly attend webinars, conferences, and continuing education courses focused on care management and nursing best practices. I also subscribe to relevant journals and participate in professional networks to exchange ideas and insights. By staying informed, I can implement evidence-based practices and innovative care models to enhance patient outcomes.

Conflicts are addressed through open communication and a focus on the team's common goal. I would facilitate a meeting where each member can express their views respectfully. By identifying the root cause of the conflict, we can develop solutions collaboratively. Emphasizing the importance of teamwork and patient care helps in resolving conflicts constructively and maintaining a positive work environment.