During my previous internship at a tech company, I received a call from a frustrated customer who was unable to connect their new device. I patiently walked them through the setup process, ensuring they understood each step. When the issue persisted, I escalated it to our technical team and followed up with the customer until the problem was resolved. The customer was grateful for the continuous support and even sent a thank-you note to our department.

I prioritize tasks based on their urgency and impact. I create a to-do list and rank items using a simple system: high, medium, and low priority. High-priority tasks are addressed first, especially those that are time-sensitive or critical to the business. I also regularly update my list and adjust priorities as new tasks arise or circumstances change. This method ensures that I manage my time effectively and meet all deadlines.

I have a solid foundation in basic IT support, including proficiency in troubleshooting common software and hardware issues. I am also skilled in using helpdesk software like Zendesk and have experience with remote desktop tools such as TeamViewer. Additionally, I have a good understanding of networking fundamentals, which helps me diagnose connectivity issues efficiently.

I maintain a calm and composed demeanor in stressful situations. I believe in addressing the root cause of the issue rather than reacting impulsively. When conflicts arise, I actively listen to all parties involved, seek to understand their perspectives, and then work towards a mutually beneficial solution. I also believe in the importance of clear communication and transparency to resolve conflicts effectively.

In my previous role as a team member in a student project, I collaborated closely with peers to develop a new software feature. I took the initiative to organize regular team meetings, ensuring everyone's ideas were heard and considered. I also volunteered to take on the documentation tasks, which helped the team stay aligned and informed. Our collaborative efforts resulted in the successful completion of the project ahead of schedule.