In my previous role, a client was unhappy with the color service she received. I immediately addressed her concerns by listening to her feedback, offering a complimentary touch-up, and ensuring she felt valued. I also reviewed the service with my team to prevent future issues. This approach not only resolved the client's dissatisfaction but also strengthened our relationship, leading to her continued loyalty.

I prioritize tasks by assessing their urgency and impact on the salon's operations. Daily tasks like scheduling appointments and managing inventory are handled first. I also use a digital calendar to allocate time for team meetings and client consultations. By setting clear goals and deadlines, I ensure that all aspects of the salon run smoothly and efficiently.

I motivate my team by recognizing their achievements and providing constructive feedback. Regular training sessions and workshops help them stay updated with the latest trends and techniques. I also encourage a collaborative environment where team members can share ideas and support each other. This approach fosters a culture of continuous improvement and high performance.

I maintain a detailed inventory system that tracks stock levels and usage rates. By setting reorder points and conducting regular audits, I ensure that we never run out of essential supplies. I also negotiate with suppliers for better prices and terms, which helps in managing costs effectively. This proactive approach ensures that the salon operates smoothly without any supply disruptions.

When introducing a new service or product, I first conduct thorough market research to ensure it meets client needs and aligns with our brand. I then train the team on the new offering, emphasizing its benefits and techniques. Promotional campaigns, such as special offers or social media promotions, help create awareness. Client feedback is collected to refine the service, ensuring its success and client satisfaction.