To improve patient satisfaction, I would focus on streamlining appointment scheduling, reducing wait times, and enhancing communication between staff and patients. Implementing patient feedback systems and training staff on empathy and customer service would also be key. Additionally, leveraging technology like patient portals for easier access to medical records and appointment updates can significantly enhance the patient experience.

Ensuring compliance involves staying updated with current healthcare laws and regulations, conducting regular staff training, and performing routine audits. I would establish clear policies and procedures, ensure proper documentation, and work closely with legal and compliance teams. Regular reviews and updates to protocols based on regulatory changes are essential to maintain compliance and avoid penalties.

In a previous role, I mediated a conflict between two team members regarding workload distribution. I facilitated a meeting to openly discuss their concerns, identified the root cause, and collaboratively developed a fair solution. By fostering open communication and ensuring both parties felt heard, we resolved the issue, improved team cohesion, and maintained productivity. This experience reinforced the importance of addressing conflicts promptly and constructively.

I prioritize tasks by assessing urgency and impact, using tools like task management software to organize workflows. Delegating responsibilities to capable team members and setting clear deadlines ensures efficiency. Regularly reviewing priorities and adjusting plans as needed helps manage unexpected challenges. Effective communication and staying organized are critical to maintaining productivity and delivering high-quality care in a fast-paced environment.

Key metrics include patient wait times, appointment adherence rates, patient satisfaction scores, and staff productivity. Tracking these indicators helps identify areas for improvement and measure the effectiveness of implemented strategies. Additionally, monitoring financial performance, such as revenue cycle metrics and cost per patient, ensures the department operates efficiently while maintaining high-quality care standards.