To enhance customer satisfaction, I would focus on improving service reliability through regular network maintenance and upgrades. Additionally, I would implement a robust customer support system, including 24/7 technical assistance and a user-friendly self-service portal. Proactive communication about outages and service updates would also be prioritized to build trust. Lastly, I would gather customer feedback through surveys and use the insights to refine our services and address pain points effectively.

In the event of a major outage, I would first ensure clear and timely communication with customers, providing regular updates on the situation and expected resolution times. Simultaneously, I would mobilize the technical team to diagnose and resolve the issue as quickly as possible. Post-resolution, I would conduct a thorough root cause analysis to prevent future occurrences and offer compensation or discounts to affected customers as a goodwill gesture to maintain trust and loyalty.

I have extensive experience managing budgets and financial performance, including forecasting, cost control, and revenue optimization. In my previous role, I successfully reduced operational costs by 15% through strategic vendor negotiations and process improvements while maintaining service quality. I also implemented data-driven pricing strategies that increased revenue by 10%. My focus is always on balancing cost efficiency with delivering high-quality services to ensure long-term profitability and customer satisfaction.

I stay updated by regularly attending industry conferences, webinars, and workshops. I also subscribe to leading technology and telecom journals and participate in professional networks to exchange insights with peers. Additionally, I encourage my team to engage in continuous learning and certification programs. This proactive approach ensures that we remain competitive and can leverage emerging technologies like fiber optics, 5G, and IoT to enhance our service offerings and operational efficiency.

In my previous role, I led a team to deploy a new fiber-optic network within a tight six-month deadline. I organized the team into specialized task forces, set clear milestones, and maintained open communication to address challenges promptly. By fostering collaboration and providing the necessary resources, we completed the project on time and under budget. This achievement not only improved our network capacity but also resulted in a 20% increase in customer acquisition within the first year.