I have over five years of experience maintaining and calibrating metrology equipment, including coordinate measuring machines (CMMs), optical comparators, and laser scanners. My responsibilities included performing routine calibrations, troubleshooting equipment malfunctions, and ensuring compliance with ISO 17025 standards. I also collaborated with quality assurance teams to maintain accurate calibration records and minimize downtime. My hands-on experience with various metrology tools and software has equipped me to handle complex calibration tasks efficiently and ensure equipment operates within specified tolerances.

I prioritize tasks based on urgency, impact on production, and equipment criticality. I use a ticketing system to track service requests and assign priority levels. For example, equipment directly affecting production lines takes precedence over non-critical tools. I also communicate with stakeholders to understand their timelines and adjust priorities accordingly. By maintaining a clear schedule and delegating tasks when necessary, I ensure timely resolution of issues while minimizing disruptions to operations.

Once, a CMM was producing inconsistent measurements, causing delays in production. I conducted a thorough inspection and identified a misaligned probe as the issue. After recalibrating the probe and verifying its accuracy, I performed a series of test measurements to confirm the problem was resolved. I also reviewed the equipment’s maintenance history and implemented a preventive maintenance schedule to avoid recurrence. This experience highlighted the importance of systematic troubleshooting and proactive maintenance in ensuring equipment reliability.

I ensure compliance by adhering to standards such as ISO 17025 and NIST guidelines. I maintain detailed calibration records, including traceability to national standards, and conduct regular audits to verify compliance. I also stay updated on regulatory changes and participate in training programs to enhance my knowledge. By implementing rigorous documentation and quality control processes, I ensure that all metrology equipment meets the required standards and supports accurate measurement processes.

I maintain clear and proactive communication by providing regular updates on service progress and expected resolution times. I use simple, non-technical language to explain issues and solutions to clients or internal teams, ensuring they understand the situation. If delays occur, I communicate the reasons and provide alternative solutions. By fostering transparency and building trust, I ensure clients and teams are informed and confident in the service process.