During my previous role, I encountered a patient who was experiencing severe anxiety and refused to take their medication. I approached the situation by first ensuring their safety and then engaging in a calm, empathetic conversation to understand their fears. I explained the benefits of the medication and worked with the medical team to find a solution that the patient felt comfortable with, such as a lower dosage or a different medication. This approach helped the patient feel heard and supported, ultimately leading to their cooperation and improved mental health.

I prioritize tasks based on urgency and patient needs, using a checklist to ensure nothing is overlooked. I also maintain open communication with my team to delegate tasks when necessary. By setting realistic goals and taking short, regular breaks to recharge, I manage stress effectively. Additionally, I use technology, such as digital calendars and reminders, to stay organized and on track.

I believe in active listening and empathy as key strategies for building rapport. I make sure to maintain eye contact, listen attentively, and respond thoughtfully to patients' concerns. By validating their feelings and experiences, I create a safe space for open communication. I also engage in small talk and find common interests to humanize the interaction and make the patient feel valued and understood.

I strictly adhere to HIPAA regulations and maintain the highest level of confidentiality. I ensure that all patient information is stored securely and accessed only when necessary for their care. I also educate patients about their rights to privacy and reassure them that their information is protected. By being transparent and respectful of their privacy, I build trust and confidence in the care they receive.

In my previous role, I received specialized training in crisis intervention and de-escalation. I use techniques such as active listening, verbal affirmations, and distraction methods to calm patients in distress. I also prioritize safety, both for the patient and the staff, by maintaining a calm demeanor and using non-threatening body language. If necessary, I am prepared to call for additional support or use physical restraints as a last resort, always aiming to resolve the crisis with minimal harm.