In one instance, a patient experiencing acute anxiety became agitated and refused treatment. I remained calm, validated their feelings, and used active listening to understand their concerns. I then collaborated with the treatment team to develop a personalized care plan, incorporating relaxation techniques and gradual exposure to the treatment environment. Over time, the patient's anxiety improved, and they became more cooperative.

I prioritize tasks by assessing each patient's immediate needs and risk levels. For example, I address urgent situations, such as a patient in crisis, before routine care. I also use a checklist to ensure no critical tasks are overlooked and delegate when appropriate to maintain efficiency and patient safety.

I build trust by being empathetic, respectful, and non-judgmental. I actively listen to their concerns, maintain confidentiality, and involve them in their care decisions. Small gestures, like remembering their preferences or celebrating their progress, also help foster a positive relationship.

I adhere to ethical guidelines and legal requirements when faced with dilemmas. For instance, if a patient reveals intent to harm themselves or others, I prioritize safety by reporting the concern while maintaining confidentiality to the extent possible. I also consult with supervisors or ethics committees for guidance when needed.

I have experience administering psychiatric medications, including monitoring for side effects and documenting responses. To ensure accuracy, I double-check medication orders against the MAR, verify patient identification, and follow the five rights of medication administration. I also educate patients on their medications and address any concerns they may have.