In my previous role, I encountered a client who was experiencing severe anxiety and was resistant to engage in therapy. I approached this by first establishing a rapport through active listening and empathy. I then introduced relaxation techniques tailored to their interests, such as guided imagery. Over time, this approach helped the client to feel more comfortable and open to therapeutic interventions, demonstrating the importance of patience and personalized care in mental health support.

I prioritize tasks by assessing the urgency and importance of each client's needs. Using a structured schedule, I allocate specific times for individual sessions, group activities, and administrative duties. This helps ensure that no client is neglected and all tasks are completed efficiently. Additionally, I regularly review and adjust my schedule to accommodate unexpected demands, maintaining a balance between proactive planning and reactive flexibility.

To maintain my mental health, I practice self-care through regular exercise, mindfulness, and maintaining a supportive social network. I also engage in regular supervision sessions to discuss challenging cases and receive guidance. This not only helps in managing stress but also enhances my ability to provide effective support to clients. Recognizing the signs of burnout and taking proactive steps to prevent it is crucial in this line of work.

In the event of client aggression, my first step would be to remain calm and use de-escalation techniques such as active listening and validating their feelings. If necessary, I would calmly but firmly set boundaries and seek assistance from colleagues or security if the situation escalates. It's important to ensure the safety of all parties involved while maintaining a respectful and supportive environment.

I have extensive experience with electronic health records, using systems that comply with HIPAA regulations. I ensure confidentiality by limiting access to sensitive information to only authorized personnel and using secure login credentials. Additionally, I am vigilant about logging out of systems when leaving my workstation and regularly update my knowledge on best practices for data protection to safeguard client information.