In my previous role, I encountered a situation where a patient's medication history showed conflicting information from different sources. I initiated a thorough review, contacting the patient's pharmacy, primary care physician, and any specialists involved. By cross-referencing prescriptions, dosages, and administration dates, I was able to identify and correct the discrepancy. This involved clear communication with all parties and updating the patient's records to ensure accurate medication management.

I prioritize tasks based on the urgency and complexity of each case. For instance, I prioritize patients who are currently hospitalized or those with complex medication regimens that require immediate attention. I use a task management system to track and organize my workload, ensuring that I address the most critical issues first. This approach helps me maintain efficiency and accuracy while managing multiple medication histories.

To ensure accuracy, I follow a systematic approach that includes double-checking all information against primary sources such as prescription labels, medical records, and patient interviews. I also use standardized forms and templates to document medication histories consistently. Additionally, I verify any unclear or conflicting information with the patient or their healthcare providers to avoid errors. This meticulous process helps maintain high accuracy levels.

When a patient is non-compliant, I first try to understand the reasons behind their reluctance. I approach the conversation with empathy and patience, explaining the importance of accurate medication history for their treatment. If the patient remains uncooperative, I document the situation and escalate it to the healthcare provider, suggesting alternative methods such as contacting the patient's pharmacy or previous healthcare providers to gather the necessary information.

I stay updated by regularly attending continuing education courses, webinars, and seminars focused on medication management and healthcare regulations. I also subscribe to reputable medical journals and newsletters that provide the latest updates on medications and guidelines. Additionally, I participate in professional organizations and networks where I can exchange knowledge and insights with peers in the field.