In my previous role, I encountered a patient who was extremely anxious about their medication regimen. I took the time to explain each medication in detail, including its purpose and potential side effects. I also provided educational materials and scheduled follow-up calls to ensure they felt comfortable. By being patient and empathetic, I was able to alleviate their concerns and gain their trust.

I follow a strict double-checking protocol where I verify each medication against the prescription and patient records before dispensing. Additionally, I utilize electronic health records (EHR) systems that provide alerts for potential errors, such as drug interactions or dosage discrepancies. Regular training on best practices and staying updated on new regulations also helps maintain accuracy.

I believe in clear, concise communication tailored to the patient's understanding level. I use visual aids like pill charts and explain the purpose, dosage, and potential side effects of each medication. I also encourage patients to ask questions and provide written instructions. Follow-up calls or visits ensure they are comfortable and compliant with their regimen.

First, I assess the reasons behind non-compliance, which could range from cost issues to misunderstanding the importance of the medication. I then work with the patient to find solutions, such as financial assistance programs or simplifying the regimen. I also involve the healthcare team, including doctors and pharmacists, to provide additional support and education.

I have extensive experience with various EHR systems, including Epic and Cerner. I am proficient in entering patient data, managing prescriptions, and generating reports. I also use EHR to track patient compliance and monitor for potential drug interactions. My familiarity with these systems allows me to efficiently manage medication records and improve patient care.