I have extensive experience with various billing software systems, including QuickBooks and SAP. I ensure accuracy by double-checking all entries, reconciling accounts regularly, and staying updated on any changes in billing regulations. I also utilize automated tools to minimize human error and conduct periodic audits to maintain high standards of accuracy.

When handling disputes, I first listen to the customer's concerns and gather all relevant information. I then review the account details and compare them with our records. If a discrepancy is found, I communicate transparently with the customer, explain the situation, and work towards a resolution that is fair and satisfactory for both parties.

I implement proactive strategies such as regular follow-ups with customers, setting up payment plans, and offering early payment incentives. I also analyze payment trends to identify potential issues early and tailor my approach based on customer behavior. Additionally, I maintain clear communication and build strong relationships with customers to encourage timely payments.

I prioritize tasks based on urgency and importance, using tools like to-do lists and calendars to manage my time effectively. I also maintain open communication with my team and supervisors to ensure alignment on priorities. Regularly reviewing and adjusting my schedule helps me stay on top of deadlines and manage unexpected tasks efficiently.

In a previous role, I encountered a significant billing error that affected multiple accounts. I quickly identified the root cause, which was a software glitch, and worked with the IT team to resolve it. I then communicated transparently with affected customers, provided detailed explanations, and ensured all accounts were corrected and compensated appropriately.