In my previous role as a Staff Coordinator, I managed a team of 50 employees across various shifts. I utilized scheduling software to create and adjust schedules based on staff availability and department needs. This involved regular communication with team members to ensure shift coverage and address any scheduling conflicts promptly. My approach ensured minimal downtime and optimal staffing levels, contributing to a smooth workflow and high employee satisfaction.

I believe in addressing conflicts promptly and objectively. I start by listening to all parties involved to understand the root cause. Then, I facilitate a constructive dialogue, encouraging open communication and mutual respect. My goal is to find a resolution that satisfies all parties and maintains a positive work environment. I also document the conflict and resolution for future reference, ensuring consistent handling of similar issues.

I focus on recognizing individual and team achievements regularly. This includes verbal praise, written acknowledgments, and small rewards for meeting or exceeding goals. I also encourage open communication and feedback, fostering a collaborative environment where employees feel valued and heard. Additionally, I provide opportunities for professional development and cross-training to keep staff engaged and motivated.

I conduct regular training sessions and provide updated policy manuals to ensure all staff are aware of and understand company policies. I also monitor compliance through routine audits and spot checks. When violations occur, I address them promptly and consistently, following established disciplinary procedures. My approach ensures a consistent application of policies across the team.

In my previous role, I identified a bottleneck in the scheduling process that was causing delays. I implemented a new scheduling system that streamlined the process and reduced the time spent on scheduling by 30%. This not only improved efficiency but also allowed staff to focus more on their core duties. The change resulted in a noticeable increase in productivity and a more satisfied workforce.