I have extensive experience with medical terminology, having completed a specialized course in medical transcription. Additionally, I have worked in a clinic where I was responsible for handling patient records, ensuring strict adherence to confidentiality protocols. This role required a deep understanding of HIPAA regulations, which I consistently applied to protect patient information.

I prioritize tasks based on urgency and importance, using tools like to-do lists and calendars to manage my workload efficiently. For instance, I ensure that critical tasks such as scheduling surgeries or handling emergency calls are addressed immediately, while less urgent tasks are scheduled for later in the day or delegated as needed.

In my previous role, a physician was running late for an appointment, causing patient anxiety. I calmly explained the situation to the patient, offered them a magazine, and updated them regularly on the doctor's arrival time. This approach helped maintain patient satisfaction and trust, demonstrating my ability to handle stressful situations professionally.

I ensure accuracy by double-checking all patient records and medical documentation for completeness and correctness. I use standardized forms and templates to minimize errors and have implemented a cross-verification system with colleagues to catch any discrepancies. This meticulous approach has significantly reduced errors and improved overall record accuracy.

During high-stress periods, I maintain a calm environment by staying organized, communicating clearly with the team, and managing time effectively. I also encourage open dialogue and support among team members, ensuring everyone feels heard and valued. These strategies help reduce stress and enhance productivity, creating a more efficient and positive work atmosphere.