I have extensive experience in managing medical records, having worked in a hospital setting for three years. I am proficient in organizing, filing, and retrieving patient records, ensuring they are accurate and up-to-date. My role also involved maintaining confidentiality and adhering to HIPAA regulations, which I take very seriously.

I prioritize tasks by urgency and importance, ensuring that critical records are processed first. I also utilize efficient filing systems and digital tools to streamline the process. Additionally, I maintain open communication with my team to delegate tasks effectively and ensure timely completion.

I strictly adhere to HIPAA guidelines and implement secure storage solutions for physical and digital records. I also ensure that only authorized personnel have access to sensitive information. Regular training and awareness programs help me stay updated on the latest security practices.

I use a combination of digital tools and physical organization methods to keep track of tasks and deadlines. I prioritize tasks based on urgency and importance, and I maintain a clean and efficient workspace. Regular check-ins with my supervisor and team help me stay on top of my responsibilities.

In a previous role, I encountered a situation where a patient was upset about the delay in retrieving their medical records. I listened to their concerns, apologized for the inconvenience, and quickly located the records. I then explained the process and assured them of our commitment to their privacy and timely service, which helped de-escalate the situation.