In my previous role, I encountered a patient who was upset about a long wait time. I listened to their concerns, apologized for the inconvenience, and provided them with an estimated wait time. I also offered them the option to reschedule if they preferred. By showing empathy and offering solutions, I was able to calm the patient down and maintain a positive interaction.

I prioritize tasks by assessing their urgency and importance. I start with tasks that are time-sensitive, such as scheduling appointments or handling patient inquiries. I then move on to less urgent tasks, ensuring that everything is completed efficiently. I also use a to-do list to keep track of tasks and adjust priorities as needed.

I have extensive experience with various medical scheduling software, including Epic and Cerner. I am proficient in managing patient appointments, updating patient records, and ensuring that the schedule is accurate and up-to-date. I also have experience troubleshooting minor technical issues and training new staff on the software.

I am well-versed in HIPAA regulations and take patient confidentiality very seriously. I always handle patient information with care, ensuring that it is stored securely and only shared on a need-to-know basis. I also regularly review HIPAA guidelines to stay updated on any changes and ensure compliance in my daily work.

I manage stress by staying organized and maintaining a clear focus on my tasks. I take short breaks when needed to recharge and ensure that I am providing the best possible service to patients. I also communicate with my colleagues to ensure that we are all on the same page and can support each other during busy times.