I have extensive experience with medical billing and coding, having worked in a busy clinic for the past three years. I am proficient in using various billing software such as Epic and Cerner, and I stay updated with the latest coding changes and regulations. My role involved processing claims, managing patient accounts, and ensuring timely payments from insurance companies. This experience has equipped me with the skills to handle billing and coding efficiently and accurately.

I handle confidential patient information with the utmost care and adhere strictly to HIPAA regulations. In my previous role, I was responsible for maintaining patient privacy by ensuring that all data was stored securely and accessed only by authorized personnel. I am well-versed in the procedures for data protection and understand the legal implications of any breaches. My approach ensures that patient confidentiality is never compromised.

To manage a high volume of administrative tasks, I prioritize tasks based on urgency and importance, using tools like task lists and calendars. I also streamline processes where possible, such as setting up templates for common documents to save time. Effective communication with the team is crucial, ensuring that everyone is aware of their responsibilities and deadlines. This approach helps me maintain efficiency and meet deadlines even during busy periods.

Ensuring accuracy in patient records is paramount. I double-check all entries for errors and cross-reference information with other documents to verify its correctness. I also maintain a systematic approach to record-keeping, ensuring that all updates are made promptly and consistently. Regular training on best practices and updates in medical documentation standards helps me stay current and improve accuracy.

In a previous role, I encountered a situation where a patient was dissatisfied with their treatment plan. I approached the situation calmly and listened to their concerns without interrupting. I then explained the medical reasoning behind the plan and offered alternative solutions if appropriate. My empathetic approach and clear communication helped resolve the conflict, and the patient felt heard and understood. This experience taught me the importance of active listening and clear communication in conflict resolution.