In my previous role, I encountered a patient who was very upset about a billing error. I remained calm and listened to their concerns, then explained the situation clearly and offered a solution. I followed up with the billing department to ensure the issue was resolved promptly. This experience taught me the importance of empathy and clear communication in diffusing tense situations.

I prioritize tasks by assessing their urgency and impact on patient care. I start with tasks that directly affect patient safety or well-being, such as scheduling appointments or handling prescription refills. Administrative tasks, like filing and data entry, are scheduled around these critical tasks. I also use a to-do list and set daily goals to ensure nothing is overlooked.

I have worked with various medical billing software, such as Epic and Cerner, and am familiar with ICD-10 and CPT coding. I have processed insurance claims, handled patient billing inquiries, and ensured accurate coding to prevent billing errors. My experience has given me a strong understanding of the billing process and the importance of accuracy in medical coding.

I strictly adhere to HIPAA guidelines and ensure that all patient information is handled with the utmost confidentiality. I store physical records securely and use encrypted digital systems for electronic data. I also educate myself on the latest privacy regulations and train new staff on proper handling of patient information to maintain a secure environment.

I have extensive experience using scheduling software like Practice Fusion and Zocdoc. I ensure that appointments are scheduled efficiently, considering the doctor's availability and patient needs. I also handle rescheduling and cancellations promptly, and I follow up with patients to confirm appointments. My goal is to minimize wait times and ensure a smooth patient flow.