I have extensive experience with various medical office software systems, including EHR (Electronic Health Records) platforms like Epic and Cerner. I am proficient in scheduling appointments, managing patient records, and handling billing processes. My experience ensures that I can efficiently navigate and utilize these systems to maintain accurate and organized patient information.

I manage stress by staying organized and prioritizing tasks. I ensure that I communicate effectively with both patients and colleagues to address concerns promptly. By maintaining a calm demeanor and focusing on solutions, I can effectively handle high-pressure situations while ensuring patient satisfaction.

I strictly adhere to HIPAA regulations and maintain a high level of professionalism when handling patient information. I ensure that all patient records are stored securely and accessed only by authorized personnel. Additionally, I educate myself on the latest privacy practices to ensure that patient confidentiality is always upheld.

I listen attentively to patient complaints and concerns, ensuring they feel heard and understood. I then work to resolve the issue promptly and professionally, often by collaborating with other staff members if necessary. My goal is to turn a negative experience into a positive one, maintaining patient trust and satisfaction.

In my previous role, I frequently had to multitask, such as scheduling appointments while answering phone calls and updating patient records. I managed this by prioritizing tasks and using organizational tools like to-do lists and calendars. This approach allowed me to handle multiple responsibilities efficiently without compromising the quality of my work.