In my previous role, I encountered a patient who was very upset about a billing error. I remained calm and listened to their concerns, then explained the situation clearly and offered a solution. I followed up with the billing department to ensure the issue was resolved promptly. My approach helped de-escalate the situation and maintain a positive relationship with the patient.

I prioritize tasks based on urgency and importance. For example, I ensure that patient check-ins and appointments are handled promptly to maintain the flow of the office. Administrative tasks like filing and data entry are scheduled during less busy times. I also use a to-do list to keep track of tasks and adjust priorities as needed throughout the day.

I have completed a medical billing and coding course and have worked in a medical office where I processed insurance claims and managed patient billing. I am familiar with common coding systems like CPT and ICD-10. My experience includes verifying insurance coverage, submitting claims, and following up on denied claims to ensure accurate and timely payments.

I strictly adhere to HIPAA regulations and maintain confidentiality by only accessing patient information when necessary for my duties. I store and dispose of patient records securely and ensure that electronic data is protected with strong passwords and encryption. I also educate myself on any updates to privacy laws to ensure compliance.

I have extensive experience with EHR systems, including Epic and Cerner. I am proficient in entering patient information, scheduling appointments, and generating reports. I also assist in training new staff on the use of EHR systems. My experience ensures that patient records are accurate, up-to-date, and easily accessible for healthcare providers.