In my previous role, a patient became irate when their appointment was delayed due to an emergency. I calmly explained the situation, offered them a beverage, and assured them that their health was our priority. I then updated them regularly on the delay and provided a complimentary service upon their next visit. This approach helped de-escalate the situation and maintain a positive patient experience.

I prioritize tasks by assessing their urgency and impact on patient care. For example, I ensure that patient check-ins and scheduling are handled promptly to avoid delays. Administrative tasks, such as filing and data entry, are scheduled during less busy times. I also use a task management system to track and prioritize daily activities, ensuring that nothing falls through the cracks.

I double-check all patient information for accuracy, including insurance details and medical history, before finalizing records. I also implement a verification process during patient check-in to confirm their current contact and insurance information. For billing, I cross-reference charges with services provided and follow up with patients if there are discrepancies to ensure timely and accurate billing.

I maintain a detailed daily schedule and prioritize tasks based on urgency and importance. I use tools like calendars, to-do lists, and reminders to keep track of deadlines and appointments. Additionally, I regularly review and update my task list to ensure I’m on top of all responsibilities. This systematic approach helps me stay organized and efficient, even when handling multiple tasks simultaneously.

In such a scenario, I would first verify the updated insurance information with the patient and contact the insurance provider to confirm coverage details. I would then inform the patient of any changes in their financial responsibility and assist them in understanding their options. If necessary, I would coordinate with the billing department to adjust their account accordingly and ensure they receive the necessary care without interruption.