In my previous role, I once had to manage over 50 patient calls and emails within a single morning shift. I prioritized urgent matters, such as prescription refills and appointment confirmations, while addressing less time-sensitive inquiries later. I used a ticketing system to track each inquiry and ensure nothing fell through the cracks. This approach allowed me to maintain a high level of accuracy and patient satisfaction.

I strictly adhere to HIPAA guidelines and practice good data hygiene by always locking my workstation when I step away and using encrypted communication channels. I also ensure that any printed documents are securely stored and disposed of properly. Additionally, I regularly review and update my knowledge of privacy policies to stay current with any changes.

I have extensive experience with EHR systems like Epic and Cerner. I am proficient in entering patient data, scheduling appointments, and generating reports. I also have experience with troubleshooting common issues, such as system downtime or data entry errors. My ability to navigate these systems efficiently allows me to maintain accurate records and support the clinical team effectively.

I remain calm and composed in stressful situations by taking a moment to assess the issue and prioritize the steps needed to resolve it. If there is a conflict with a patient or colleague, I approach the situation with empathy and active listening. I strive to understand the other person's perspective and find a mutually agreeable solution. My goal is always to de-escalate the situation and maintain a positive working environment.

I use a combination of tools and techniques to stay organized, such as to-do lists, calendar reminders, and prioritization frameworks like the Eisenhower Matrix. I also set clear goals for each day and break them down into manageable tasks. By regularly reviewing my progress and adjusting my approach as needed, I ensure that I meet deadlines and maintain a high level of productivity.