In a previous role, I managed a case involving a patient with multiple chronic conditions and limited resources. I coordinated with various specialists, ensured timely appointments, and advocated for the patient to receive necessary treatments. By maintaining clear communication and detailed documentation, I was able to streamline the process and improve the patient's quality of life.

I prioritize tasks based on the urgency and severity of the patient's condition, ensuring that critical cases receive immediate attention. I also use a task management system to track deadlines and follow-ups, allowing me to efficiently manage my time and meet all patient needs.

I believe in active listening and empathy, ensuring that patients and their families feel heard and understood. I use clear, concise language and provide thorough explanations of medical terms and procedures. Additionally, I follow up regularly to address any concerns and keep them informed of the case's progress.

I approach conflicts with a collaborative mindset, seeking to understand all perspectives and finding common ground. I maintain professionalism and focus on the patient's best interests. If necessary, I escalate the issue to a higher authority while keeping the patient informed and involved in the decision-making process.

I have extensive experience with various EHR systems, including Epic and Cerner. I ensure data accuracy by double-checking all entries, adhering to best practices for documentation, and regularly updating patient records. I also participate in training sessions to stay current with system updates and new features.