I have extensive experience with various medical billing software, including Epic, Cerner, and Athenahealth. I am proficient in navigating these systems to accurately process claims, manage patient accounts, and ensure compliance with insurance regulations. My background includes troubleshooting common billing issues and optimizing workflows to enhance efficiency and accuracy.

When faced with discrepancies, I first review the patient's medical records and billing details to identify the source of the error. I then communicate with the healthcare provider and insurance company to resolve the issue promptly. My approach involves maintaining clear documentation and following up regularly to ensure the matter is resolved to the satisfaction of all parties involved.

I regularly attend webinars, workshops, and training sessions provided by industry experts to stay abreast of the latest insurance regulations and coding changes. Additionally, I subscribe to relevant industry publications and participate in professional forums to exchange insights and best practices with peers. This proactive approach ensures that I am always equipped to handle the evolving demands of medical billing.

I prioritize tasks based on urgency and impact on revenue flow. Critical tasks such as resolving denied claims and addressing high-priority patient inquiries are handled first. I also use task management tools to track deadlines and set reminders. By maintaining a structured approach, I ensure that all tasks are completed efficiently and no critical issues are overlooked.

One challenging situation involved a complex insurance denial due to a coding error. I meticulously reviewed the claim, identified the incorrect code, and resubmitted the corrected claim. I also liaised with the insurance company to expedite the review process. Through persistence and detailed communication, I successfully secured the reimbursement, demonstrating my ability to navigate and resolve complex billing issues.