I have extensive experience with various medical billing software systems, including Epic, Cerner, and Athenahealth. I've utilized these platforms to manage claims, track payments, and resolve billing discrepancies. My proficiency in these systems has enabled me to efficiently handle customer inquiries and ensure accurate billing processes.

In challenging customer situations, I maintain a calm and empathetic demeanor. I actively listen to their concerns, gather all necessary information, and provide clear, concise explanations. By offering practical solutions and following up to ensure issues are resolved, I aim to build trust and satisfaction with the customer.

I regularly review industry publications, attend webinars, and participate in professional associations to stay abreast of changes in medical billing regulations. Additionally, I engage with colleagues and mentors to discuss new policies and their implications, ensuring that I am always prepared to apply the latest knowledge to my work.

I once encountered a situation where a patient's insurance denied a claim due to a coding error. I meticulously reviewed the documentation, corrected the coding, and resubmitted the claim. I also communicated with the patient to explain the situation and ensured they were aware of any potential out-of-pocket expenses, ultimately resolving the issue to the patient's satisfaction.

I prioritize tasks based on urgency and impact. I use tools like task lists and calendars to manage my workload and ensure timely responses to customer inquiries. By setting clear goals and regularly reviewing my progress, I can efficiently handle multiple tasks while maintaining high-quality customer service.