I have extensive experience with various medical billing software, including Epic, Cerner, and AthenaHealth. I am proficient in navigating these systems to accurately code and submit claims, track patient accounts, and resolve billing discrepancies. My experience also includes generating reports and ensuring compliance with insurance regulations.

I approach patient inquiries with empathy and clarity. I first listen to their concerns and then provide detailed explanations of the charges, including any insurance coverage and out-of-pocket expenses. If necessary, I escalate the issue to a supervisor or the billing department for further assistance.

I prioritize accuracy by double-checking all codes and documentation before submitting claims. I also stay updated on the latest coding guidelines and insurance policies. Additionally, I maintain clear communication with healthcare providers to ensure all services are accurately documented and billed.

I have significant experience with insurance claim denials and follow a systematic approach to resolve them. I first review the denial reason, then gather any missing documentation or correct coding errors. I resubmit the claim promptly and follow up with the insurance company to ensure it is processed correctly.