I have over 10 years of experience in medical billing and collections, starting as a billing specialist and progressing to a supervisor role. I have managed teams of up to 15 staff, ensuring timely and accurate billing processes, and have successfully reduced delinquent accounts by 20% through implementing new collection strategies.

When disputes or denials arise, I first review the claim to understand the reason for the denial. I then work with the billing team to gather necessary documentation and resubmit the claim with a detailed appeal. I also ensure that my team is trained to identify common denial reasons and address them proactively.

I implement a combination of strategies including regular follow-ups with insurance companies, optimizing billing cycles, and offering payment plans for patients. I also use data analytics to identify trends and areas for improvement, such as reducing the time it takes to process claims and increasing the accuracy of billing codes.

I conduct regular training sessions for my team on HIPAA regulations and the importance of patient confidentiality. I also implement strict access controls to patient information and conduct periodic audits to ensure compliance. Any breaches are immediately addressed and corrective actions are taken.

During a system migration, our billing system experienced significant downtime, causing a backlog of claims. I quickly organized a task force to manually process urgent claims while coordinating with IT to resolve the issue. I maintained clear communication with the team and provided support to ensure we met our deadlines without compromising accuracy.