I have extensive experience with various medical billing software systems, including Epic and Cerner. To ensure accuracy, I follow a meticulous process of double-checking each claim before submission. This includes verifying patient information, coding accuracy, and adherence to insurance guidelines. I also utilize audit trails and reports to monitor any discrepancies and address them promptly.

When dealing with difficult or overdue accounts, I first assess the reason for non-payment. I then tailor my approach based on the situation, whether it's a billing error, insurance issue, or patient financial hardship. I use a combination of phone calls, emails, and letters to communicate with patients and insurance providers. Additionally, I work closely with the finance team to offer payment plans or negotiate settlements to improve collection rates.

I stay updated by regularly attending webinars, seminars, and training sessions offered by industry organizations like the American Medical Billing Association. I also subscribe to newsletters and follow relevant blogs and forums. Additionally, I participate in internal training sessions at my current and previous workplaces to ensure I am always aware of the latest changes and can implement them effectively.

In a previous role, I discovered a coding error that led to a significant underpayment by an insurance company. I immediately flagged the issue, researched the correct coding, and submitted an appeal with supporting documentation. I also communicated with the insurance company to ensure they understood the error and the correct procedure. This proactive approach resulted in the full reimbursement of the underpaid amount.

I prioritize tasks based on urgency and impact. I start by addressing claims that are nearing their deadline for submission or those that have been flagged for errors. I then focus on overdue accounts, using a tiered approach where I prioritize accounts with the highest balance or those that are most likely to result in payment. I also use task management tools to track my progress and ensure nothing falls through the cracks.