One challenging situation I encountered was when a patient became extremely anxious during a blood draw. I remained calm and used active listening to understand their concerns. I explained each step of the procedure and assured them of their safety. By maintaining a reassuring demeanor and providing clear communication, I was able to help the patient feel more at ease, which ultimately allowed the procedure to be completed successfully.

I prioritize tasks based on urgency and the needs of the patients. For example, if a patient is in pain or requires immediate attention, I address that first. I also use a checklist to ensure I don't miss any critical tasks. By staying organized and maintaining clear communication with the healthcare team, I can efficiently manage my workload and provide timely care to all patients.

I strictly adhere to HIPAA regulations by ensuring that all patient information is kept confidential. I only discuss patient details in secure, private areas and use encrypted systems for electronic records. I also educate myself on any updates to HIPAA policies to ensure compliance. By maintaining a high level of awareness and respect for patient privacy, I protect their sensitive information at all times.

I have extensive experience with various EHR systems, including Epic and Cerner. I am proficient in entering patient data, scheduling appointments, and generating reports. I also ensure that all entries are accurate and up-to-date to facilitate seamless communication between healthcare providers. My familiarity with these systems allows me to efficiently manage patient records and support the clinical team.

I handle stressful situations by staying composed and focusing on the task at hand. I take a few deep breaths to center myself and prioritize the most critical needs. I also communicate openly with my colleagues to ensure we are all on the same page. By maintaining a calm and organized approach, I can effectively manage stress and provide the best possible care to patients.