During my previous role at a busy clinic, we experienced a sudden influx of patients due to a community health issue. I quickly organized the waiting area, prioritized patients based on urgency, and coordinated with the medical staff to ensure smooth patient flow. This experience honed my ability to remain calm under pressure and effectively manage multiple tasks simultaneously.

I adhere strictly to HIPAA regulations and maintain a meticulous approach to documentation. Using secure electronic health records, I double-check all entries for accuracy and completeness. Additionally, I ensure that all printed materials are stored securely and that access to patient information is limited to authorized personnel only.

I am proficient in using EHR systems like Epic and Cerner, as well as Microsoft Office Suite including Excel for data management and Word for correspondence. I also have experience with scheduling software like Appointment Plus, which helps in efficiently managing patient appointments and staff schedules.

I would first listen attentively to the patient's concerns, ensuring they feel heard and understood. Then, I would apologize for any inconvenience and offer possible solutions or escalate the issue to a supervisor if necessary. My goal is to resolve the situation amicably and maintain a positive patient relationship.

In my previous role, I was responsible for processing insurance claims and ensuring accurate coding using ICD-10 and CPT codes. I understand the importance of precise documentation to avoid claim denials and to facilitate timely reimbursements. My experience has equipped me with the skills to handle complex billing scenarios efficiently.