In my previous role, I was responsible for managing over 500 patient records daily. I implemented a digital filing system that categorized records by date and patient type, which significantly reduced search time. Additionally, I trained the team on best practices for data entry, ensuring accuracy and consistency. This system not only improved our efficiency but also minimized errors, leading to better patient care and satisfaction.

I adhere strictly to HIPAA guidelines and ensure that all patient information is stored securely both digitally and physically. I use encrypted software for data storage and regularly update passwords. Physical files are kept in locked cabinets, and access is restricted to authorized personnel only. I also conduct regular training sessions for the team on data security practices to reinforce the importance of confidentiality.

In one instance, there was a disagreement between the billing department and the clinical team regarding patient billing codes. I facilitated a meeting where both parties presented their concerns and data. By mediating the discussion and finding common ground, we were able to align on a standardized coding process that satisfied both teams. This resolution improved communication and workflow efficiency.

I use a combination of tools such as task management software, calendars, and to-do lists to keep track of my responsibilities. I prioritize tasks based on urgency and importance, and I break down larger projects into manageable steps. Regular check-ins with my supervisor and team help me stay aligned with organizational goals and adjust my priorities as needed. This approach ensures that I meet deadlines without compromising the quality of my work.

When a claim is denied, I first review the denial letter to understand the reason. I then gather all necessary documentation, such as medical records and treatment plans, to support an appeal. I communicate with the patient to explain the situation and obtain any additional information required. I work closely with the billing department to submit a detailed appeal, ensuring all criteria are met. Throughout the process, I keep the patient informed and provide support to address any concerns they may have.