In my previous role at a healthcare facility, I balanced patient care responsibilities, such as assisting with daily living activities and monitoring vital signs, with administrative tasks like managing patient records and scheduling appointments. This dual role honed my ability to prioritize tasks efficiently while ensuring compassionate patient care. My experience has equipped me with the skills to handle the diverse responsibilities of a PCA/Unit Secretary effectively.

I adhere strictly to HIPAA guidelines and the facility's privacy policies to ensure all patient information is handled securely. This includes securing documents, using passwords for electronic records, and discussing patient information only with authorized personnel. I understand the importance of confidentiality in maintaining trust and professionalism in healthcare settings.

Once, a family member was upset about a delay in their loved one's treatment. I listened empathetically to their concerns, apologized for the inconvenience, and explained the situation calmly. By maintaining open communication and showing understanding, I was able to alleviate their frustration. This experience taught me the value of patience and effective communication in resolving conflicts.

I am proficient in electronic health record (EHR) systems like Epic and Cerner, which are crucial for managing patient records efficiently. Additionally, I have experience with Microsoft Office Suite for administrative tasks. My ability to quickly learn new software ensures I can adapt to any system used in your facility, enhancing productivity and accuracy in my work.

I prioritize tasks based on urgency and importance, focusing first on critical patient care needs and time-sensitive administrative duties. I also utilize organizational tools like to-do lists and digital calendars to keep track of responsibilities. Effective communication with the healthcare team ensures that we work together efficiently during peak times, maintaining high-quality care and operational smoothness.