In my previous role, I encountered a patient who was extremely anxious about their treatment. To handle this, I first ensured they felt heard by actively listening to their concerns. I then explained the treatment process in detail, using simple language to make it less intimidating. By involving the patient in decision-making and consistently checking in on their comfort, I was able to significantly reduce their anxiety and ensure a smoother treatment experience.

I prioritize tasks based on the urgency and severity of the patients' needs. Using a color-coded system on my task list, I categorize tasks by red (immediate attention), yellow (needs attention soon), and green (can wait). This helps me quickly identify what needs to be addressed first. Additionally, I regularly communicate with the healthcare team to coordinate care and ensure no patient is overlooked.

I believe in using clear, simple language and avoiding medical jargon to ensure understanding. I also pay close attention to non-verbal cues and adjust my communication style accordingly. For patients with limited English proficiency, I utilize translation services or visual aids. Additionally, I educate myself about different cultures and their specific health beliefs to foster a more inclusive and respectful communication environment.

I approach conflicts with empathy and a focus on finding a mutual solution. I listen carefully to the concerns of the patient or family, ensuring they feel heard. I then calmly explain the medical perspective and the reasons behind our decisions. If necessary, I involve other healthcare professionals to help mediate. My goal is always to resolve conflicts in a way that maintains the patient's dignity and trust in our care.

I have extensive experience with various EHR systems, including Epic and Cerner. I am proficient in entering patient data accurately, scheduling appointments, and managing prescriptions. I also utilize EHRs to track patient progress and communicate with other healthcare providers. My familiarity with these systems allows me to efficiently manage patient information and contribute to better healthcare outcomes.