I have over 10 years of experience in managing urgent care centers, including overseeing daily operations, managing staff, and ensuring compliance with healthcare regulations. I have successfully implemented process improvements that reduced wait times by 20% and improved patient satisfaction scores.

I remain calm and focused during high-stress situations, delegating tasks effectively to ensure efficient patient care. I prioritize communication with the team to maintain clarity and ensure everyone is aligned with the immediate goals.

I focus on clear communication, timely service, and personalized care. By regularly gathering patient feedback and implementing changes based on their suggestions, I have been able to maintain high satisfaction rates.

I foster a collaborative environment by encouraging open communication and recognizing individual strengths. I provide regular training and support to ensure all team members feel valued and empowered to contribute effectively.

I stay updated on healthcare regulations and ensure all staff are trained accordingly. I conduct regular audits and implement corrective actions as needed to maintain compliance and avoid any legal or operational issues.