In aligning technology strategy with business goals, I would first ensure a deep understanding of the company's objectives, then identify how technology can drive these goals forward. This involves collaborating with stakeholders to prioritize tech initiatives that offer the highest business value, ensuring resources are allocated efficiently. I would also establish metrics to measure the impact of technology on business outcomes, adjusting strategies as needed to stay aligned with evolving business priorities.

Facing a major system outage, I immediately assembled a cross-functional team to assess the situation, prioritizing restoring critical operations. We communicated transparently with stakeholders about the issue and expected resolution times. Post-resolution, I led a root cause analysis to prevent future occurrences, implementing stronger monitoring and response protocols. This experience underscored the importance of preparedness, swift action, and continuous improvement in technology operations.

To ensure efficiency and scalability, I would focus on automating repetitive tasks, adopting cloud solutions for flexibility, and implementing robust process frameworks like ITIL. Regular reviews of operational workflows would identify bottlenecks, while investments in training would empower the team to leverage new technologies effectively. Scalability would be addressed by designing systems with growth in mind, ensuring infrastructure can handle increased demand without compromising performance.

I stay informed through a combination of industry news, tech conferences, and professional networks. Assessing impact involves evaluating how emerging technologies align with our strategic goals, conducting pilot projects to test feasibility, and engaging with vendors for insights. I prioritize technologies that offer competitive advantages, ensuring any adoption is backed by a clear ROI analysis to justify the investment to stakeholders.

My leadership approach centers on fostering a culture of innovation, accountability, and continuous learning. I set clear expectations and goals, providing regular feedback and opportunities for professional growth. Encouraging collaboration and knowledge sharing, I ensure the team stays aligned with the latest industry trends and technologies. By recognizing achievements and addressing challenges collectively, I build a motivated team capable of driving strategic technology initiatives forward.