I have over 7 years of experience in HIM, with the last 3 years focused on shared services. In my current role, I oversee a team that supports multiple facilities, ensuring compliance with HIPAA, optimizing workflows, and implementing standardized processes. I’ve successfully reduced redundancy by centralizing coding and release-of-information functions, improving efficiency by 20%. My expertise lies in aligning HIM shared services with organizational goals while maintaining regulatory compliance and fostering collaboration across departments.

Data accuracy is critical in HIM, so I implement robust QA processes, including regular audits and staff training on documentation standards. I leverage EHR tools to flag discrepancies and enforce standardized coding practices. Additionally, I foster a culture of accountability by setting clear metrics for accuracy and reviewing performance trends. By integrating automation for routine checks and maintaining open communication with stakeholders, I ensure data integrity while minimizing errors in a high-volume shared services setting.

At my previous organization, I identified bottlenecks in the release-of-information process due to manual workflows. I led the implementation of an electronic request system, reducing turnaround time by 35%. I also cross-trained staff to handle peak demands, balancing workloads. By streamlining workflows and introducing performance dashboards, we cut processing time by 25% while maintaining 98% compliance rates. This initiative not only improved efficiency but also enhanced customer satisfaction for both internal and external requestors.

Conflicts often arise from differing legacy practices, so I approach standardization collaboratively. I start by analyzing each facility’s pain points and workflows, then propose solutions that balance efficiency with minimal disruption. For example, I resolved a coding dispute by creating a hybrid model that incorporated the best elements from each facility’s process. Clear communication, stakeholder buy-in, and phased rollouts are key. I also establish feedback loops to address concerns promptly, ensuring alignment with organizational standards while respecting local needs.

I stay proactive by subscribing to AHIMA and HIPAA regulatory updates, attending industry conferences, and participating in peer networks. I also collaborate with legal and compliance teams to interpret new guidelines and assess their impact. For instance, when the 21st Century Cures Act was implemented, I organized training sessions to educate staff on information-blocking rules. Continuous learning and adapting policies ensure our shared services remain compliant while leveraging regulatory changes to improve patient data accessibility.