In my previous role, I managed a team responsible for delivering product services, ensuring timely implementation, and resolving customer issues. I focused on maintaining high customer satisfaction by conducting regular feedback sessions and implementing improvements based on insights. By fostering strong relationships with clients and collaborating with cross-functional teams, I consistently achieved service delivery targets and enhanced customer loyalty.

I prioritize tasks by assessing project deadlines, client needs, and resource availability. Using tools like Gantt charts and project management software, I allocate resources efficiently and monitor progress. I also maintain open communication with stakeholders to address any roadblocks promptly, ensuring all projects stay on track and meet quality standards.

I analyze customer feedback, service metrics, and team performance to identify gaps. By conducting root cause analysis and collaborating with teams, I develop actionable solutions. For example, I implemented a training program to address skill gaps, which improved service delivery times by 20% and enhanced customer satisfaction.

I address conflicts by facilitating open communication and understanding each party's perspective. I focus on finding common ground and aligning everyone with the project's goals. In one instance, I mediated a disagreement between development and support teams, leading to a streamlined process that improved collaboration and service delivery efficiency.

I track metrics like customer satisfaction scores, service response times, and issue resolution rates. By analyzing trends, I identify areas for improvement and implement targeted strategies. For example, after noticing a dip in satisfaction scores, I introduced a proactive support system, which reduced response times by 15% and increased customer satisfaction by 10%.