I have over five years of experience in managing patient financial services, including overseeing billing processes, negotiating with insurance companies, and ensuring compliance with healthcare financial regulations. My role involves leading a team to optimize revenue cycles and improve patient satisfaction through clear communication and efficient financial management.

I address billing disputes by conducting thorough investigations, reviewing patient accounts, and collaborating with the billing team to resolve issues promptly. I ensure that all discrepancies are addressed in accordance with regulatory standards and that patients are informed of the resolution steps, maintaining transparency and trust.

To enhance the financial health of the department, I would focus on streamlining billing processes, implementing cost-saving measures, and leveraging technology for better financial tracking and analysis. Additionally, I would foster a culture of continuous improvement by regularly reviewing financial performance and adapting strategies based on data-driven insights.

I ensure compliance by staying updated on the latest healthcare financial regulations and implementing policies and procedures that align with these requirements. I conduct regular training sessions for the team and perform audits to identify and mitigate any potential compliance risks, ensuring that our practices are always in line with industry standards.

In my previous role, I faced a significant backlog in patient billing due to a system upgrade. I resolved this by reorganizing the team, prioritizing tasks, and implementing a temporary manual billing process until the system was fully operational. This approach not only cleared the backlog but also improved team efficiency and patient satisfaction.