I have over 10 years of experience in managing patient financial services, including overseeing billing, collections, and insurance claims. I have successfully led teams to improve cash flow by implementing efficient processes and ensuring compliance with healthcare regulations. My background includes working with diverse patient populations and resolving complex financial issues, which has enhanced my ability to manage and optimize financial operations.

When disputes or discrepancies arise, I first ensure that my team thoroughly reviews the patient's account and all related documentation. We then communicate transparently with the patient, explaining the charges and addressing any concerns. If necessary, we escalate the issue to the appropriate department for further investigation. My approach is to maintain open lines of communication and resolve issues promptly to maintain patient satisfaction and financial integrity.

I have implemented several strategies to improve cash flow, including automating billing processes, enhancing insurance verification, and training staff on best practices for collections. Additionally, I introduced a follow-up system for outstanding accounts, which has significantly reduced the average collection period. By continuously monitoring key performance indicators and making data-driven decisions, I have been able to maintain a healthy cash flow and reduce accounts receivable.

Ensuring compliance with healthcare regulations and billing standards is a top priority. I regularly review and update our policies and procedures to align with the latest regulatory requirements. I also conduct regular audits and provide ongoing training for my team to ensure they are aware of and adhere to these standards. By maintaining a proactive approach to compliance, I minimize risks and ensure that our financial operations are both ethical and legally sound.

In my previous role, we faced a significant increase in denied claims due to coding errors. To resolve this, I initiated a comprehensive review of our coding practices and partnered with our coding department to identify and correct the issues. I also implemented a cross-training program to ensure that all staff were proficient in coding and billing standards. As a result, we saw a substantial reduction in denied claims and improved our overall financial performance.