I have extensive experience with various patient billing systems, including Epic and Cerner. In my previous role, I streamlined the billing process by implementing a new software that reduced errors by 30% and increased staff productivity by 20%. This was achieved through thorough training sessions and regular system audits to ensure compliance with healthcare regulations.

Handling disputes involves a systematic approach. I first gather all relevant information, including billing details and patient records. Then, I communicate directly with the patient to understand their concerns. By providing clear explanations and offering feasible solutions, such as payment plans or adjustments, I ensure both the patient's satisfaction and the integrity of the account.

To ensure timely collections, I implement proactive strategies such as regular follow-ups with patients, clear communication of payment deadlines, and flexible payment options. Additionally, I analyze payment trends to identify potential issues early and adjust collection strategies accordingly. This approach has consistently resulted in high collection rates and improved cash flow.

Managing a high-performing team involves setting clear goals, providing regular feedback, and fostering a collaborative environment. I conduct quarterly performance reviews, offer continuous training opportunities, and encourage open communication. By recognizing achievements and addressing areas for improvement, I motivate the team to excel in their roles and deliver exceptional patient accounting services.

Staying updated involves regular research and professional development. I subscribe to industry newsletters, attend webinars, and participate in professional associations. This ensures I am aware of any regulatory changes and can promptly implement necessary adjustments in our billing processes. Continuous learning is crucial to maintaining compliance and optimizing our operations.