In my previous role, I identified inefficiencies in our inventory management system. By implementing a real-time tracking tool and automating reorder processes, I reduced stockouts by 30% and cut excess inventory costs by 20%. This involved collaborating with cross-functional teams to ensure seamless integration and training staff on the new system. The results improved operational efficiency and customer satisfaction.

I prioritize optimization opportunities by assessing their impact on key performance metrics, such as cost savings, revenue growth, or customer satisfaction. I use data-driven analysis to identify high-impact areas and align them with organizational goals. For example, I once prioritized a supply chain optimization project that reduced lead times by 15%, as it directly supported our goal of improving delivery performance and customer retention.

I leverage tools like Lean Six Sigma, process mapping, and data analytics platforms such as Tableau or Power BI. For instance, I used Lean Six Sigma to streamline a manufacturing process, eliminating bottlenecks and reducing cycle time by 25%. I also rely on continuous improvement frameworks to ensure sustained optimization and adaptability to changing business needs.

Success is measured through predefined KPIs such as cost savings, efficiency gains, or customer satisfaction scores. For example, after optimizing a customer service workflow, I tracked metrics like average handling time and first-call resolution rates. The initiative reduced handling time by 20% and improved resolution rates by 15%, demonstrating clear success and alignment with business objectives.

I address resistance by fostering open communication, involving stakeholders early, and demonstrating the benefits of the change. For example, when introducing a new CRM system, I conducted workshops to address concerns and provided hands-on training. By showing how the system improved efficiency and reduced workload, I gained buy-in and ensured a smooth transition, ultimately achieving a 95% adoption rate within three months.