In my previous role, I spearheaded a project to streamline our production process, which involved analyzing workflow inefficiencies and implementing lean methodologies. The initiative resulted in a 20% reduction in production time and a 15% decrease in defects, significantly improving our operational efficiency and customer satisfaction.

I prioritize initiatives based on their potential impact on customer satisfaction and operational efficiency. Using data-driven analysis, I identify areas with the highest risk or opportunity and align them with strategic goals. This approach ensures that our efforts are focused on delivering the most value and are adaptable to changing priorities.

I foster a culture of continuous improvement by setting clear, achievable goals and providing regular feedback. I encourage team participation in decision-making and recognize individual contributions. By aligning improvements with team members' professional development, I motivate them to take ownership of quality and innovate.

I address resistance by communicating the benefits of change clearly and frequently, involving stakeholders in the planning process, and providing necessary training and resources. By demonstrating how improvements align with organizational goals and individual roles, I gain buy-in and minimize resistance.

During a project to upgrade our quality management system, we encountered unexpected technical issues. I quickly reconfigured our approach by involving additional technical experts, revising timelines, and adjusting project scopes. This flexibility ensured we met our quality objectives while managing the challenges effectively.