I have over 10 years of experience in managing care management teams, including roles as a Senior Care Manager and Director of Care Services. My approach involves setting clear goals, providing ongoing training, and fostering a collaborative environment. I ensure that my team is equipped with the latest tools and resources to deliver high-quality care, and I regularly review performance metrics to identify areas for improvement.

I prioritize projects based on their impact on patient outcomes and organizational goals. I use project management tools like Gantt charts and Kanban boards to track progress and ensure timely completion. Regular team meetings and clear communication channels help me stay on top of each project's status. I also delegate tasks based on team members' strengths to maximize efficiency.

I implement a comprehensive compliance program that includes regular training sessions, policy reviews, and audits. I work closely with our legal and compliance teams to stay updated on regulatory changes and ensure our practices align with the latest standards. Additionally, I conduct internal audits and provide feedback to the team to address any gaps proactively.

I address conflicts promptly by facilitating open and respectful communication between parties. I encourage team members to express their concerns and work together to find mutually acceptable solutions. If necessary, I mediate discussions to ensure that all perspectives are considered. My goal is to resolve conflicts constructively and maintain a positive team dynamic.

In my previous role, we transitioned to a new electronic health record system. I led the change management process by organizing training sessions, creating detailed implementation plans, and providing ongoing support. I also established a feedback loop to address any issues promptly. The successful implementation resulted in improved care coordination and patient satisfaction.