In my previous role, I spearheaded the enterprise sales support team, focusing on streamlining processes and enhancing customer satisfaction. My experience in coordinating between sales teams and clients, coupled with my ability to analyze sales data to identify trends and opportunities, directly aligns with the responsibilities of a National Enterprise Sales Support Manager. I have a proven track record of improving sales support functions, which has contributed to achieving and exceeding sales targets at a national level.

Building and maintaining relationships with key enterprise clients requires a strategic approach centered on understanding their unique needs and delivering tailored solutions. I prioritize regular communication, ensuring clients feel valued and heard. By leveraging CRM tools to track interactions and preferences, I can anticipate needs and offer proactive support. My approach also involves collaborating with the sales team to align our strategies, ensuring we consistently meet and exceed client expectations, thereby fostering long-term partnerships.

To enhance the efficiency of the sales support team, I would implement a combination of technology and process optimization. Introducing automation tools for routine tasks can free up time for more strategic activities. I would also focus on training and development to ensure the team is proficient in the latest sales support methodologies. Regular feedback sessions would help identify bottlenecks and areas for improvement, ensuring the team operates at peak efficiency and contributes effectively to the sales pipeline.

The success of a national enterprise sales support team can be measured through a variety of metrics, including customer satisfaction scores, the speed and accuracy of response to sales inquiries, and the team's contribution to achieving sales targets. Additionally, the ability to retain key accounts and the efficiency of resolving customer issues are critical indicators. By analyzing these metrics, we can assess the team's impact on the sales process and identify areas for continuous improvement.

In a challenging situation with a high-value client who was dissatisfied with a delayed product delivery, I immediately took ownership by coordinating with logistics and the sales team to expedite the solution. I maintained transparent communication with the client, providing regular updates and a compensatory offer to mitigate the inconvenience. This approach not only resolved the issue but also strengthened the client's trust in our commitment to service excellence, ultimately preserving the relationship and securing future business.