In my previous role, I managed a portfolio of national accounts, focusing on building strong relationships and understanding client needs. I ensured satisfaction by conducting regular check-ins, addressing concerns promptly, and delivering tailored solutions. By leveraging data analytics, I identified growth opportunities and implemented strategies to exceed sales targets. My proactive approach and commitment to transparency helped maintain long-term partnerships and high retention rates.

I prioritize accounts based on revenue potential, strategic importance, and client needs. Using CRM tools, I track progress, set reminders, and allocate time efficiently. I also delegate tasks to my team when necessary, ensuring all accounts receive attention. Regular communication with clients helps me stay updated on their priorities, allowing me to adjust my focus as needed. This structured approach ensures no account is neglected while maximizing productivity and results.

I analyze account data to identify trends, unmet needs, and cross-selling opportunities. I also collaborate with internal teams to develop tailored solutions that align with client goals. Networking and attending industry events help me stay informed about market developments. By presenting value-driven proposals and demonstrating ROI, I successfully expand business within existing accounts while maintaining strong relationships.

I approach conflicts with empathy and a problem-solving mindset. I listen actively to understand the client's concerns and work collaboratively to find a resolution. Transparency and clear communication are key to rebuilding trust. If necessary, I involve senior management or internal teams to address complex issues. My goal is to turn challenges into opportunities to strengthen the relationship and demonstrate our commitment to their success.

I use KPIs such as revenue growth, client retention rates, and customer satisfaction scores to measure success. Regular performance reviews and quarterly business reports help track progress against goals. I also gather feedback from clients to assess the effectiveness of our strategies. By presenting data-driven insights to stakeholders, I ensure alignment and continuous improvement in our approach to national account management.