I have over five years of experience in integrated care management, where I successfully coordinated multidisciplinary teams to deliver patient-centered care. My role involved developing care plans, ensuring seamless communication between providers, and optimizing resource utilization. I also implemented data-driven strategies to improve patient outcomes and reduce costs. This experience aligns with the Manager Integrated Care Management position, as it demonstrates my ability to lead teams, streamline processes, and enhance care delivery while maintaining a focus on quality and efficiency.

Collaboration with diverse stakeholders requires clear communication, active listening, and a focus on shared goals. I prioritize building trust by understanding each stakeholder's priorities and constraints. For example, I regularly facilitate meetings to align providers and insurers on care protocols while ensuring patient needs remain central. By fostering transparency and leveraging technology for real-time updates, I create a collaborative environment that drives better outcomes and strengthens relationships across the care continuum.

To improve care coordination, I would implement standardized workflows and leverage electronic health records (EHRs) to ensure seamless information sharing. Regular interdisciplinary team meetings would help identify and address gaps proactively. Additionally, I would focus on patient education to empower them in managing their care. By using data analytics to monitor performance metrics, I can identify trends and implement targeted interventions to reduce service gaps and enhance overall care quality.

Ensuring compliance involves staying updated on regulatory changes and integrating them into care management processes. I conduct regular audits and staff training to ensure adherence to guidelines. By maintaining detailed documentation and using compliance management software, I can track and address potential issues proactively. This approach not only minimizes risks but also fosters a culture of accountability and continuous improvement within the team.

In a previous role, I led a project to reduce hospital readmissions for chronic disease patients. By implementing a care transition program, we ensured patients received follow-up care within 48 hours of discharge. We also provided personalized education and support, resulting in a 20% reduction in readmissions within six months. This success highlights my ability to design and execute strategies that improve patient outcomes while optimizing resource utilization.