I have extensive experience in business process modeling using tools like BPMN and UML to map workflows, identify inefficiencies, and propose improvements. In my previous role, I analyzed a client’s order fulfillment process, reducing cycle time by 20% through automation and eliminating redundant steps. My approach combines data analysis, stakeholder interviews, and benchmarking to ensure processes align with business goals while enhancing efficiency and scalability.

I prioritize clear communication and collaboration by involving stakeholders early in the process. For example, I conduct workshops to present pain points, proposed solutions, and expected benefits, ensuring alignment with their needs. By demonstrating quantifiable improvements—such as cost savings or faster turnaround times—I build trust and secure support. Additionally, I provide training and phased rollouts to ease transitions and address concerns proactively.

I leverage methodologies like Six Sigma’s DMAIC framework, Fishbone diagrams, and the 5 Whys to pinpoint root causes. For instance, in a supply chain bottleneck project, I used DMAIC to identify outdated manual approvals as the core issue. By implementing a digital workflow, we reduced delays by 30%. My focus is on data-driven insights and validating hypotheses through testing before recommending solutions.

I define KPIs upfront—such as cycle time, error rates, or cost per transaction—to quantify impact. For a recent accounts payable automation project, we tracked a 40% reduction in processing time and a 15% drop in errors post-implementation. I also gather qualitative feedback from users to assess adoption and satisfaction, ensuring the solution delivers both operational and cultural benefits.

At my last company, I redesigned the customer onboarding process involving sales, IT, and legal teams. By mapping handoffs and automating document approvals, we cut onboarding time from 14 days to 5. I facilitated cross-departmental alignment through regular syncs and a shared dashboard for transparency. The result was improved customer satisfaction and a 25% increase in team productivity.