In my previous role, I handled a grievance where an employee felt unfairly disciplined. I conducted a thorough investigation, reviewed all documentation, and held meetings with both parties. By mediating a constructive dialogue and ensuring both sides felt heard, I was able to reach a mutually agreeable resolution that satisfied the employee while maintaining company policy.

I prioritize based on urgency, impact, and deadlines. Using a tracking system, I categorize cases and allocate time accordingly. For example, high-impact cases requiring immediate attention are addressed first, while less urgent matters are scheduled for later. This ensures efficient handling and timely resolution of all grievances.

To maintain impartiality, I focus on facts and evidence, avoiding personal biases. I ensure all parties have an equal opportunity to present their case and follow a standardized process for each grievance. Regularly reviewing my decisions for fairness and consistency also helps maintain objectivity.

I approach emotionally charged situations with empathy and active listening. By allowing individuals to express their concerns fully, I de-escalate tensions. I then focus on finding practical solutions based on the facts, ensuring that emotions do not cloud the decision-making process.

I thoroughly review company policies and relevant laws before addressing any grievance. I involve legal or compliance teams when necessary to ensure all actions align with regulations. By documenting every step and maintaining transparency, I ensure the process is both compliant and fair.