In my previous role, I encountered a situation where a patient was experiencing severe anxiety and refused to take their medication. I approached the patient with empathy, listened to their concerns, and reassured them about the medication's safety. I collaborated with the nursing team to develop a care plan that included gradual medication administration and additional emotional support. Over time, the patient's anxiety decreased, and they began to trust the treatment plan. This experience reinforced the importance of patient-centered care and effective communication in nursing.

During busy shifts, I prioritize tasks based on patient needs and urgency. I start by assessing patients who require immediate attention, such as those in pain or with critical vitals. I then organize tasks using a checklist, ensuring that medications are administered on time and patient care plans are followed. I also delegate tasks to nursing assistants when appropriate. Effective time management and clear communication with the healthcare team help me maintain order and provide high-quality care even during hectic periods.

Ensuring patient safety and well-being is paramount. I follow strict protocols for medication administration, including double-checking dosages and routes. I regularly monitor patients for any adverse reactions or changes in condition and promptly report them to the healthcare team. I also advocate for patient rights and involve them in decision-making processes regarding their care. Educating patients and their families about their conditions and treatment plans helps promote informed consent and active participation in care.

Conflicts in healthcare settings can be challenging, but I approach them with professionalism and empathy. I listen actively to the concerns of colleagues or patients, seeking to understand their perspectives. I maintain open and respectful communication, aiming to find common ground and collaborative solutions. If necessary, I involve higher management or seek mediation to resolve issues. My goal is always to maintain a positive working environment and ensure the best possible care for patients.

I have extensive experience with various EHR systems, which has greatly enhanced my efficiency and accuracy in documentation. I am proficient in entering patient data, updating medical histories, and generating reports. I understand the importance of maintaining confidentiality and adhering to HIPAA regulations. Using EHR systems also allows me to easily access patient information, coordinate care with other healthcare providers, and contribute to better overall patient outcomes.